FAQ

Want to know more about my handmade boho-style jewelry? Here you'll find answers to questions about creation, shipping, returns, care, and everything else you need to know.

All pieces of jewelry are lovingly handcrafted – and if you're looking for something truly personal, I'd be happy to create a unique piece for you.
Feel free to write to me directly!

Creation

Design & Production

Handmade jewelry from Switzerland
I personally design and craft each piece of jewelry with love and care in my studio in Bern.
Using brazing techniques, I create unique pieces of jewelry from:
· sustainable 925 silver
· Fine silver 999
· certified OEKO Gold

Opals

When processing opals, I use only high-quality, natural stones, which I source from experienced stone cutters in Switzerland, Australia, and Mexico.

Opal value
Prices for Australian opals vary greatly depending on color rarity, pattern, brightness, base tone, shape, and the quality of the cut and polish. Black opals are the most valuable due to their dark base tone, which intensifies the play of colors. Opals with consistent, vibrant color, strong contrasts, and unique patterns are highly valued. Particularly brilliant opals with rare patterns can fetch prices of over CHF 10,000 per carat.

Each opal is unique – its beauty and value are absolutely unique!

Jewelry made to order

Are you looking for something truly personalized? I also create custom jewelry—according to your ideas. Whether it's a ring, earrings, or pendant: together we'll bring your idea to life.

I'll be happy to advise you on shape, material, and stone—and perhaps you'll find the perfect gemstone in my small collection of Australian opals .

Just write to me if you have something special in mind – I look forward to your project!

Return & exchange

return

Your satisfaction is important to me.
I want you to be completely happy with your purchase. If for any reason you're not completely satisfied, don't worry! Here are the details on how we handle it:

Return criteria:
Contact:
Please contact me within 7 days of receiving the delivery if you wish to initiate a return. (Email: info@osonoart.ch)

· Return period: The return should reach me within 14 days of receiving the delivery.

Condition : Items must be returned in their original, unused condition. This means no signs of wear, no damage, and in the original packaging. You will also need the receipt or other proof of purchase. If the items are not returned in this condition, I unfortunately cannot avoid the loss of value, and you would be responsible for any loss.

Unfortunately, these items are not returnable:

· Custom-made or personalized orders : These special pieces are made uniquely for you and therefore cannot be returned or exchanged.

Sale items: Sale bargains are final – unfortunately, you cannot return or exchange them.

Exchange

Yes, an exchange is possible – the same conditions apply as for returns: The piece of jewelry must be unworn and undamaged, and you have 14 days from receipt of the order to return it.

Custom-made pieces cannot be exchanged.

Shipment

Shipping Switzerland

Orders are usually shipped within 1–2 business days by registered mail (for orders over CHF 100).

International Shipping

I ship worldwide – free of charge with Swiss Post . Delivery times vary by country and are based on official information from Swiss Post.

Please note: Any customs or import fees (outside Switzerland) are the responsibility of the buyer and are collected by the respective authorities.

Care

Care for opal and silver jewelry

  • 💧 Avoid contact with chemicals – please remove it when showering, swimming, cleaning, etc. Perfume, chlorine, lotions, and cleaning products can damage both the opal and the silver.
  • 📦 Store carefully & protect from shocks – Silver and opals are rather soft and delicate materials – they react sensitively to pressure, shocks or friction.
    It's best to store your jewelry overnight in a soft-lined jewelry box —ideally individually so they don't scratch each other.
  • ☀️ Protect opals from strong sunlight – they are sensitive to intense UV radiation and strong temperature fluctuations.

polish

925 silver tarnishes over time if it isn't used regularly. This is normal, as the material reacts with sulfur compounds in the air. This causes a dark layer to form on the surface. This is a natural process and not a defect in the jewelry.

Storage : If possible, store airtight in a jewelry box or similar

Polish : Polish your jewelry regularly with the included polishing cloth.
Note: The cloth is waterproof – please do not wash.

cleaning

Clean gently with mild soap and lukewarm water – e.g., using a soft toothbrush.

Ring size

Determine ring size

Choosing the right ring size is important and not that complicated. With a few simple tips, it's quite easy. The most accurate way is, of course, to have your ring measured directly by a jeweler, but there are also practical ways to determine the right size at home.

Option 1: Using the Ring Multisizer (measuring tape)
To easily determine your ring size, you can request a free ring measuring tape – directly via this link .
This ring measuring tape—also known as a ring multisizer—shows you the correct EU size directly. It's a practical measuring aid that works like a mini belt. Place it around your finger and gently tighten it. Make sure that the ring not only fits comfortably in the selected size, but also fits easily over your knuckle and can be removed again. Now you can read your EU ring size directly.

⋙ Maximum 1 ring sizer per person


💍 Option 2: Measuring an existing ring
If you already have a ring that fits well, you can measure its inner diameter in mm and multiply it by 3.14 . The result is your EU ring size.

Example:
➤ Inner diameter: 17.2 mm
➤ 17.2 × 3.14 = approx. 54 mm circumference
➤ Your size: EU 54


Important:

🕐 Time of day: Fingers are often a little narrower in the morning.
🌡️ Temperature: Rather thin in winter, slightly swollen in summer.
🖐️ Left vs. right hand: Both hands can be different sizes.
📏 Ring width: Wider rings fit more tightly – perhaps choose half a size larger.
📆 Change over time: Your ring size can also change.

Still questions?

If you're unsure about the size or would like personal advice, please contact me without obligation. I'll be happy to help!

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